RedDoorz offers the following "Best Price Guarantee". If you have reserved a hotel room through RedDoorz and then show us that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, we will give you 2x the price difference.

Promo Period: July 19 - Aug 31, 2021

How to Claim

1. Request a claim via chat box in website and app or call at (02) 8249-8745
2. Please collect the following information before requesting a Best Price Guarantee claim:

Your RedDoorz Booking ID.
The address of the website where you found the better rate.
The name of the hotel, city, and country.
You can send up to three screenshots of the competitor site in which the Room availability, Room Type, Promotion type, and Room Rate for the required dates of your stay are clearly indicated. Price match will be based on the final payment page.

PLEASE NOTE: You don't need to make a booking on the competitor website, just show us the comparison

Terms and Conditions
1. Our "Best Price Guarantee" applies to confirmed bookings only. You must provide us with your RedDoorz Booking ID in order to make a claim.
2. The following conditions must apply:

Same booking date
Same hotel
Same period of stay
Same Room/Bed type
Same Advance purchase requirements, prepayment, and deposit requirements (if any)
Same Cancellation and Amendment policies
The room must be available for instant confirmation at the time our agents check availability
Same device bookings like website booking or app booking

3. Claims should only be submitted on the day of booking.
4. Claim is applicable only 7 days before check-in
5. The "Best Price Guarantee" does not apply to reservations offering third-party loyalty program rewards or unpublished rates, such as:

Private rates
Third-party supplied rates
Packaged or promotional rates
Hotel rooms sold as part of a travel package
Rates that are not available to the general public, which includes:
- Corporate discount rates
- Group or meeting rates
- Any rates requiring membership, (i.e. AAA or AARP rates)
- Loyalty programs
- Any organization with rates intended for a specific group of individuals and are not meant for the general public

6. 2x price difference claim process are different depending on the mode of payment. All claims will be credited via the customer's nominated Bank account by RedDoorz within 14 banking days after processing the request.

Prepaid non-refundable - claim request will get the process on the day of the request.
Prepaid refundable and Pay at Hotel - claim request will get process after checkout on the hotel.

7. Users can claim a price difference of up to 5 nights of stay.
8. RedDoorz has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims processing requirements.
9. Our "Best Price Guarantee" cannot be combined with other offers or promotions.
10. RedDoorz reserves the right to amend, revise, supplement, suspend or discontinue the "Best Price Guarantee" at any time.
11. Any questions regarding claims should be directed to our Customer Service team.